Contact Incognito Casino Support

Contact our support team

For help, email [email protected] or use the support route displayed within our service.

Please explain the issue clearly and include the relevant details. Do not email passwords, full payment-card details or verification documents.

Account support

Request	Information to provide
Account access	Your registered email address and a brief description of the problem
Suspected unauthorised access	Report the concern promptly without disclosing your password
Missing deposit	Transaction details and the proof of payment we request
Withdrawal	The transaction reference, payment method and current status
Verification	Only the documents requested through our stated process
Account closure	Contact us from the email address registered to your account

Complaints about our services

Please raise a service complaint with our support team as soon as reasonably possible and provide full details.

We will escalate a complaint where necessary and work towards resolving it within 90 days after receiving notice. We send our replies to the email address registered to your account.

If an escalated complaint remains unresolved to your satisfaction, you may ask us to refer it to our compliance department. We may direct a payment-processing dispute to the relevant payment facilitator where that route applies.

Privacy requests

Use our privacy contact process for personal-data questions concerning your account. We may require identity checks and apply relevant legal conditions to your request.

You can email [email protected] with a privacy question. Do not send passwords, full payment-card details or verification documents to this address.

Responsible gambling support

Arrange self-exclusion and other account restrictions with our Support team through the route shown in our service. Our Responsible Gambling page provides more information.

Use the same support process for any request to apply, shorten or remove an account restriction.