Incognito Casino Privacy Policy
Privacy at Incognito Casino
This policy explains how we handle personal information when you use Incognito Casino or contact our support team. We act as the controller for personal data processed through our website and app.
If you email [email protected], we receive the details included in your message. Please provide only the information needed for us to understand and answer your request. Questions about registration records, verification documents, payments or gameplay should follow the privacy or support process shown within our service.
Information we handle
We handle information supplied by players, generated through use of our services or received from external sources.
| Data category | Examples |
|---|---|
| Identity | Name, username, date of birth, title and gender |
| Verification | Passport or other photographic identification |
| Contact | Home or billing address, email address and telephone number |
| Financial | Payment card and bank account details |
| Transactions | Deposits, withdrawals and casino services used |
| Technical | Internet protocol address, device, browser, operating system, login and location data |
| Profile and usage | Preferences, feedback, account activity and use of our services |
| Communications | Contact history and marketing preferences |
We may also create statistical or demographic information from player activity. If we combine it with other details in a way that identifies a person, we treat the combined information as personal data.
How we obtain data
We may receive personal information:
- when you register, complete a form or contact customer support
- automatically through cookies and similar technology used with our services
- from payment and technical service providers
- from identity-checking services, analytics providers and advertising networks
- from data aggregators, search providers and publicly available sources
Some information may be required to open or manage an account, complete verification or provide a requested service. We may be unable to provide the relevant product or service if you do not supply required information.
Why we may use player data
We may process player information for these purposes:
- creating and administering your Incognito Casino account
- communicating about your account and dealing with questions or complaints
- processing casino transactions and providing requested services
- conducting identity, anti-fraud, know-your-customer and anti-money-laundering checks
- meeting legal, regulatory and reporting duties
- understanding how customers use our services and improving them
- personalising the casino experience
- selecting and sending marketing where the relevant conditions are met
We rely on different grounds depending on the activity, including carrying out our player contract, meeting legal duties and pursuing our legitimate interests. You can change marketing preferences through the controls or contact methods we provide. Stopping marketing does not prevent us from using information for non-marketing purposes where another basis applies.
Sharing and security
We may share player data with group companies and providers supporting areas such as:
- information technology and system administration
- games and casino software
- deposits and withdrawals
- identity and fraud checks
- customer communications
- legal, banking, audit and insurance services
- tax, regulatory or government reporting
We may also transfer information as part of a sale, merger or restructuring involving our business or assets.
Service providers may process information only for the assigned purpose and under our instructions. We use controls intended to limit access, reduce unauthorised disclosure and manage suspected data incidents.
Retention
We keep personal data for the period reasonably needed for the purpose for which we obtained it and for applicable legal, regulatory, accounting, tax or reporting requirements.
We may keep it for longer where there is a complaint, a possible legal dispute or another continuing obligation. When setting retention periods, we consider the type and sensitivity of the information, why we use it and the potential harm from misuse.
We may retain information that has been anonymised so it can no longer be linked to a person for research or statistical work.
Your data rights
Depending on the law and circumstances that apply, you may be able to ask us to:
- provide access to personal data we hold about you
- correct incomplete or inaccurate information
- erase data where there is no continuing lawful reason to keep it
- restrict particular processing
- consider an objection to processing
- provide eligible information in a portable, machine-readable form
These rights are subject to conditions and exceptions. For example, we may retain information when a legal or regulatory duty prevents deletion. We may also request evidence of identity before acting on a request and may reject or charge for a request that is manifestly unfounded, excessive or repeatedly submitted.
Use our privacy contact process for requests concerning your account. Email [email protected] for privacy questions. Do not send passwords, full payment-card details or verification documents to this address.
Cookies and external services
We may use cookies or similar browser technology as described in our Cookie Policy.
Links and connected services may apply their own privacy rules. Review the policy presented by a service before sending personal information to it.